Buyer FAQ

ApniFactory is a digital marketplace connecting buyers with verified manufacturers and sellers. We do not store, pack, or deliver products.

Select a product, add to cart, make payment, and the order is forwarded to the seller.

No. ApniFactory never shares buyer mobile numbers. All communication is through our platform.

Sellers dispatch through their chosen transporter or courier. ApniFactory does not provide logistics.

Tracking details (LR number / transporter information) are uploaded by the seller and shared with the buyer.

Yes. Payments are securely held for up to 21 days until delivery confirmation.

Record and upload a full unboxing video showing packaging, opening, and product condition.

Only after the buyer uploads video proof AND seller approves the return.

After seller approval, refunds are processed within 3–7 business days.

Products are listed by independent sellers. Local manufacturer branding may differ. ApniFactory is not liable for design changes sellers do not report.

Yes, transporter contact may be shared. Buyer and seller phone numbers are not shared.

Yes. Support is available through the app or WhatsApp.
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OFFICIALLY LAUNCHED • LIVE ON ANDROID & iOS

We Have Launched The
Apni Factory Official App!

India's most trusted B2B industrial marketplace is now in the palm of your hand. Access verified factory rates, lock in wholesale orders, talk directly to manufacturers, and monitor live dispatches on the go.

Direct Factory Rates

Wholesale plant pricing with zero middlemen margin

Live Dispatch Tracking

Real-time freight alerts & order journey updates

Instant Factory Connect

Direct chat with plant teams for custom orders & quotes

GST Compliant Billing

Instant 100% tax invoices & seamless credit support

Get it on Google Play Download on the App Store
Scan QR Code
Scan to Install Android & iOS
4.8 / 5 Rating • 10,000+ Verified Buyers • 100% Free App
HOT
Wholesale Deals Up to 50% Off
Verified Plants Direct Sourcing
Pan-India Freight Real-Time GPS
Apni Factory Official Mobile App

“Apni Factory” is a registered trademark owned by Hansraj Bose and licensed for use to H Bose E-Commerce Pvt. Ltd.

GSTIN : 23AAHCH5310E1Z5

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Apni Factory App QR Code
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